Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in your jewelry?
Our pieces are crafted using high-quality materials including 14K gold plating, sterling silver, glass crystals, and hypoallergenic surgical steel posts to ensure longevity and comfort for sensitive skin.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout if you need your jewelry for a specific event or date.
What is your return policy?
We accept returns on unworn items in their original packaging within 30 days of delivery. Please note that for hygiene reasons, earrings are final sale and cannot be returned.
How should I care for my jewelry?
To keep your pieces shining, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place, preferably in the Olive & Piper pouch provided, and wipe with a soft cloth after use.
Do you offer international shipping?
Yes, we ship worldwide! Shipping rates and delivery times vary by destination and will be calculated automatically during the checkout process.
Are your products hypoallergenic?
Yes, our jewelry is lead and nickel-free. We use surgical steel posts for our earrings to minimize the risk of irritation for those with sensitive ears.